Luminex B.V.Technical support associate - Fulltime - 'S-Hertogenbosch
We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.
The Technical Support Associate will be responsible for
Receiving complaints and inquiries from customers, partners, and distributors for all Luminex supported products.
Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution.
Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support.
Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution.
Perform independent data